Privacy Policy

Effective Date: 5 May 2025

TipTop Transport Solutions Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services, including the TipTop Ride app and related services.

1. What Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and residential address.
• Booking Information: Pickup and drop-off locations, date and time of bookings, and trip history.
• Payment Information: Billing details and transaction history (note: payment processing is handled by third-party providers; we do not store full credit card details).
• Device & App Usage Information: IP address, device type, operating system, app usage data, and location data.
• Communication Records: Records of your communications with us via phone, text, WhatsApp, email, or through the app.

2. How We Use Your Information

We collect your information to:

• Provide and manage your bookings and trips.
• Communicate with you regarding your trips, account, and customer support.
• Enhance the safety and reliability of our services.
• Process payments and refunds.
• Improve our app and services through data analysis and feedback.
• Comply with legal obligations and resolve disputes..

3. How We Share Your Information

We may share your information with:

• Drivers: To facilitate your trip (e.g., providing your name, pickup location, and contact number).
• Service Providers: Third parties who help us with payment processing, app hosting, data analysis, and other operational needs.
• Legal Authorities: Where required by law or to protect our rights, safety, or property.
• Business Transfers: If we undergo a business sale, merger, or acquisition, your data may be transferred as part of that process.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access or correct your personal information.
• Request deletion of your data.
• Object to certain types of data processing.
• Lodge a complaint with a regulatory authority.

You can manage some of your information directly in the TipTop Ride app or contact us for assistance.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

7. International Data Transfers

If we transfer your data outside of Australia, we ensure appropriate safeguards are in place to protect your information, in compliance with applicable privacy laws.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18 unless children are with their parent, Teacher or Guardian. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and on our website, and we encourage you to review the policy periodically.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

TipTop Transport Solutions Pty Ltd

Phone: 0296699390

Email: customer.support@tiptopride.com.au